Introduction
We seek to create value Technology & Tai-wa and, in accordance with the KOKUSAI ELECTRIC Group Human Rights Policy, support the realization of a society in which human rights are respected. Constructive dialogue with our stakeholders, including shareholders, investors, and business partners, is the foundation of our sustainable growth. As a prerequisite for such dialogue, we believe it is important to maintain a healthy environment for dialogue based on mutual respect and to protect both our dialogue with stakeholders and the human rights of our employees. We have therefore established this Policy.
Definition of Customer Harassment
Where an employee’s work environment is adversely affected by conduct that exceeds what is socially acceptable, we classify such conduct as Customer Harassment. Specifically, this may include excessive demands; physical attacks such as hitting, kicking, or striking; psychological attacks such as abusive language, threats, or personal denigration; intimidating conduct; repeated or persistent conduct; and conduct that ties up employees, such as refusing to leave or making excessively long telephone calls.
Response to Customer Harassment
Where conduct constituting Customer Harassment is identified, we will respond firmly as an organization rather than leaving the matter to individual employees, and will protect our employees. If we determine that the conduct is malicious, we will take strict action in cooperation with the police, attorneys, and other relevant parties.
We will communicate our policy for responding to Customer Harassment. We will also ensure that our officers and employees consistently act based on mutual respect so that they do not infringe upon the human rights of others.
We will provide our officers and employees with education and training on Customer Harassment. We will also establish a system for reporting and consultation (including complaints) regarding Customer Harassment and for responding to such reports and consultations.
